03-15-2024 09:16 AM - last edited on 03-16-2024 01:35 AM by computergeek541
Is it possible to subscribe, and either port an existing public mobile number or transfer a public mobile number after activation?
My son currently has the $15, 250mb plan, however there is a promotion for $29, 20gig that is currently running.
Any other suggestions other than outright cancelling his current subscription and obtaining a new plan with a new phone number?
Thanks and appriciated!!!
03-16-2024 01:36 AM
@BilltyLam wrote:You Can not just change subscribe the new plan ?
The $29 plan is only be subsribed to while activating a new account.
03-15-2024 10:59 PM
You Can not just change subscribe the new plan ?
03-15-2024 10:07 AM
please do not try to activate a new plan and try try port the number with an existing PM plan to the new account. It won't work and PM support won't help for a manual "port" either. This is not considered as a port but only switching numbers between two accounts. PM has made it clear this cannot be done
However, we seen that PM might eventually open up those plans for existing subscribers after some time. So be patient and check your My Account often and see if the plan shows up there
03-15-2024 09:42 AM
@Mayellah01 - Contact CS_Agent to try get the plan. 9 times out of ten you will get it if you are paying less than the plan advertises.
If they deny it, you will have to port to another carrier (Like Lucky OR Koodo) and then after a couple days port back into PM with the same SIM card and you will be considered a new customer.
Contact CS_Agent below for the New Activations Only Plan:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages