New subscriber trouble linking sim card

[KZ1964]

I ama new subscriber and setting up account.  At the point have entered sim card # which is valid and then says LINK SIM.  I push this button butnothing happens.  I plan to port rogers # during activation.  How do I link sim.  

[KZ1964]

Making new account.  Entered sim # says fine.  I am using the app to start the process but when I press button to link sim it does nothing.  I still have my rogers sim in my phone during set up process

[hTideGnow · Accepted solution]

hi@KZ1964 

were you using the app to subscribe?  you go to the last step about finalizing subsciption?

did you test your sim in a phone and see if it connects?

if it really not connecting and you cannot do much with the app to fix it, ask PM agent to help.  please submit a ticket with CS Agent  by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437