Not able to receive and send texts
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06-09-2024 10:01 PM
Hi,
I am a new subscriber. I am having trouble sending and receiving text messages. I have been trying to contact the support for a while. I have submitted the ticket as well. Any suggestions?
Thanks
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06-10-2024 03:26 PM
I have been trying to send regular text messages since yesterday, but nothing happens. I was not able to send or receive text messages. Also, while registering for iMessage, I found out that my new phone number is already registered to someone's Apple account. I can't even send iMessages from the phone number 😞 I am not happy with this
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06-10-2024 01:45 PM
hi @Karan7
you sure it is sms problem and not iMessage?
ask a friend to send you regular sms and check if you received it
also, check iMessage settings for your phone number, is that correct?
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06-10-2024 01:20 PM
Hi @hTideGnow,
It’s an iPhone X.
I have messaged the support. Let’s see what happens.
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06-10-2024 01:12 PM
HI @Karan7
iphone or android?
I think you should ask support agent to help. Message them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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06-10-2024 01:10 PM
I've checked all the steps provided, but I'm still experiencing the same issue. Thank you for your help.
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06-09-2024 11:44 PM
@Karan7 is it working now? Did you try to reset networks? Restart phone?
If it's still not working unfortunately you just have to wait until they reply to yor ticket.
Hopefully they will soon...
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06-09-2024 11:43 PM
Try to restart you phone. It might help to fix some network issue.
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06-09-2024 11:42 PM
Is your text still not working? What about talk and data?
If not working, might want to try a simple reboot of your phone. Or network reset of phone (note: this will erase any saved Wifi settings)
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06-09-2024 10:06 PM
It is a new activation. It was activated close to 8:50pm
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06-09-2024 10:03 PM
@Karan7 wrote:I am a new subscriber. I am having trouble sending and receiving text messages. I have been trying to contact the support for a while. I have submitted the ticket as well. Any suggestions?
How long ago did you join, and did you port a number in? Public Mobile did have some issues not long ago with customers who ported a number in being unable to use text messaging. That issue has reportedly been corrected, but Public Mobile stated that some customers who port a number in may have to wait up to 1 hour after number porting completion before text messaging service would start working properly.
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