New subscriber payment failed

[Karina9]

Hi I'm trying to subscribe for a plan however when I get to the payment section it says 'payment failed please try again'. I've tried multiple different accounts - please help!

[hTideGnow]

hi @slusagm  and @samsunga31 

I just test setting up a new account using the app.  When we enter the address, it has a lookup feature and will fill in everything using the address, including the Postal Code.  So, there is no chance to include the space or not. 

So, postal code with or without space is not an issue.

But @Karina9 , PM payment system is glitchy.  I suggest to wait 24 hours and try again.  And remember, just type the address, the auto-lookup will give you the choice of address to choose from, and you don't have to worry about postal code at all.  Hope it helps

[slusagm]

@samsunga31 

from what I remember when I put in the address last time, there is no chance of having a wrong format.  The form is set the format they want

[samsunga31]

I think what the issue may be, is the way you are entering the postal code. It's either XXXXXX or XXX XXX. You have to make sure it's the same postal code that's on your credit card statement. 

[slusagm]

did you subscribe using Public Mobile app?  If not, please download and start subscription using that

if you already using PM app, uninstall and reinstall.  Try using another email address to setup a new account and if possible, try with another credit card