New sim card

[cj08]

I help my newcomer friend to register his new SIM card. Everything went well and success registration but when we try to call his cell

number it says the number you dialled is not in service. Please I need help. Thanks

[Alexxja]

Is his phone unlocked?

[hairbag1]

@cj08 

have you tried putting friends sim in your phone to see if it works on your phone ?

[Dunkman]

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@cj08 wrote:

It’s anew number, I texted him earlier but no response. He is using a Samsung and I don’t know what model it is.

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@cj08 

Possibly an account provision issue.  He would need to contact customer service agent to fix account.

https://www.publicmobile.ca/en/ab/get-help

Chat with Simon the chat bot to submit ticket for CSA help. 

Not all phones are compatible with PM service. If it is a relatively new model and North american mode, it should work with Public mobile. 

[cj08]

It’s anew number, I texted him earlier but no response. He is using a Samsung and I don’t know what model it is.

[Dunkman]

@cj08 

Did your friend port over a number from another mobile company? or choose a new phone number?

What about calling outing, text and data?  

Which model phone? 

Maybe try restarting the phone.