New sim but can't get into account to change it forget security question answer

[PjChesney]

new sim can't remember what my favorite meal is to reset my password to change sim card any one know how to go about fixing this?

[TheGx]

@PjChesney :Did you get into your account? When you get everything fixed, don't forget mark this thread solved by clicking the accepted solution button above the post that helped you most - doing so well help others in future who have similar questions.

[PjChesney]

Hahah a good idea

[HALIMACS]

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@PjChesney wrote:

new sim can't remember what my favorite meal is to reset my password to change sim card any one know how to go about fixing this?

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If all else fails, @PjChesney , just go a few hours longer before eating, and I betcha it'll come to you...  🤣

[esjliv · Accepted solution]

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@PjChesney wrote:

new sim can't remember what my favorite meal is to reset my password to change sim card any one know how to go about fixing this?

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HI @PjChesney ,

Try clearing your browser's cache, and open a tab in incognito mode, then try the login again.

If that fails try the forgot your password option. 

If that fails contact the Moderators to help.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

Type "forgot password"

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[PjChesney]

Okay thanks ill give it a try.

[cavemantoronto]

@PjChesney Click on the chat bubble and open a ticket. Moderators can reset the password.