New plan, not working, phone messed up

[CottageGurl]

Hello,

Two days ago I changed my plan from the $15/mo one to the $25/mo one. Today was the start of the new billing month so the plan should have started today. However my acvount still says I am on the $15/mo plan, the money was taken out of my account as well, however I was also charged today for the $25 plan upgrade but I should have only been charged the one. On top of that my phone cannot seem to recieve calls, send or recieve messages or acces mobile data, I do seem to be able to make calls but that's it. Please tell me what I can do to correct this overcharge and reconnect my phone's full service. Thank you.

[softech · Accepted solution]

@CottageGurl just to give you some backup  as well, there has been issue with Change plan since Friday.  At this time,  open PM support can assist, please open ticket with them

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there