New phone number not working

[brisspm_comm]

I changed my number today as I moved provinces. I've waited over 2 hours, and now my new phone number and my old phone number aren't working. My phone still detects my number as the old number. I tried a different phone, and also old number.

[brisspm_comm]

I changed my number again as directed by customer service. This was 2 days ago. Still not working.

Now I can't seem to accessy my "Plans and add-ons" tab in the self service page either. I can log in, buy clicking on that tab gives me an error.

[esjliv]

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@brisspm_comm wrote:

I changed my number today as I moved provinces. I've waited over 2 hours, and now my new phone number and my old phone number aren't working. My phone still detects my number as the old number. I tried a different phone, and also old number.

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@brisspm_comm 

Try calling the new number you were given. 

If it rings to someone else, perhaps it was assigned to someone else and provided to you in error.

IF this is the case, go back and change your number again. (fyi, you are allowed to change your number 4 times per 30 days)

[softech]

curious, usually how quick Change Number request will complete,  assuming no system issue.. almost instant ??

[Anonymous]

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@brisspm_comm wrote:

Unfortunately that didn't help. I have contacted a customer service agent. Thank you for your help

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@brisspm_comm 

sorry to hear that, but don't worry the will answer to you as soon as possible...

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

[brisspm_comm]

Unfortunately that didn't help. I have contacted a customer service agent. Thank you for your help

[Anonymous]

@brisspm_comm 

do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck