New phone activation not working

[BKNS27]

@Kfmurphy299 

If you ported your number over to PM, you are required to reply to the text confirming with YES that you are porting over to PM.

If you picked a new number then reboot your phone by powering off then powering back on.

If that didn’t work then it could be a provisional/backend issue then you need to contact a CS_Agent by private messaging to help you fix the problem.

[softech]

@Kfmurphy299  at which step you got stuck?

are you using physical or eSIM?

if you got via activation without trouble, and PM charged you, if your issue is just the sim not connecting to the PM network, try to reboot the phone once.  Then try to Reset all networks and see if it helps (please note this will delete your saved Wifi and bluetooth profile, but you can add them back after)

If it still does not work and still showing the sim not connecting to the network, it is likely a sim card provisioning issue.  Easy fix for PM support but you just need to engage them via ticket.  Please message them directly here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Kfmurphy299 please 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[Kfmurphy299]

Yes. Four times

[Handy1]

@Kfmurphy299  Have your tried rebooting the phone first