New number, can't call

[arinasaidulin]

Hello, it's my third day from activation of new number. Still can't call and receive them. Only texts and data.

All the steps recommended by both didn't help.

Tried to dial *#*#86583#*#* but nothing. First day, I submitted a ticket, no answer.

Thanks in advance 

[Dunkman]

@arinasaidulin 

Which model phone are you using?  It might not be VOLTE compatible with the Public mobile network.  

Telus is refarming the 850 Mhz 3G to LTE.  

https://www.publicmobile.ca/en/get-help/articles/850-turndown

[BKNS27]

@arinasaidulin 

If you submitted a ticket. Click on your avatar then to Messages for a reply from a CS_Agent. They normally get back to you within the hour but up to 4 hours if they are very busy.