New esim registration, android app "try again later"

[twelve]

Already provided my payment information and wording suggests it's already charged me, and I can't even get into the app... Password is correct.

I started registering on my desktop using the current $36 Canada/US 5G deal that ends the 31st.

I created an account (was a customer who left ~2.5 years ago, but it prompted me to create a new account, so I did with same email address)

Did the full checkout process, wanted to try esim out - all goes fine.

download app and try to log in to finalize the process? It takes me to browser to log in, I do so and provide confirmation code, throws me back to the app. It thinks for a second and spits back try again later. Already tried force stopping and reinstalling. Android 14 google pixel 7A if that makes a difference.

[twelve]

Appreciate your help, ty!

[hTideGnow · Accepted solution]

HI @twelve 

just on a safe said, check if your number can be ported here:

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

once confirmed, what you can do is to get a new number  first instead of port in the number.  After the account is activated and the line works, you can login My Account and go to Profile page on the browser and choose porting

or if you don't want to use the new number workaround, you can message support agent for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[twelve]

Restart finally got the app to accept my login credential - now, I get to transfer number, it lets me get to the point where I select my previous service provider and I can't select *anything*. Not the box to fill in my phone number again, or select my old service provider. The app is crashing? freezing? making me question why the heck this shouldn't be an immediate red flag and not proceed with subscribing? *sigh*