08-31-2023 11:57 AM
Hello people I'm new to public mobile. Just ported over from rogers and having problems. I cannot recieve cell calls from my wife and cannot recieve certain text messages. For example multifaceted authentication code text messages are not recieved by my cell phone. Also I have a referral code from my daughter as she is a loyal public mobile customer already and I'm trying to get the referral discount for her but I did not see the option when I signed up online. Any help is appreciated. Thanks
08-31-2023 04:24 PM
Hi @Tyhutch
yes, call them
if you enter your number once and said cannot find the number, enter it a second time and it will pass to live agent
08-31-2023 04:24 PM
Yes. Support for porting. Nothing else. Don't be asking them how to turn on your mobile data. 🙂
08-31-2023 04:23 PM - edited 08-31-2023 04:24 PM
@Tyhutch Yes but we not allowed to post it here
08-31-2023 04:22 PM
This is the number for porting?
08-31-2023 12:06 PM
@Tyhutch There a number for live support to help with the porting request will send you it private message get that part fixed . As for the referral code you will need to message support to apply it for you
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-31-2023 12:01 PM
HI @Tyhutch first call porting team and confirm if the porting is done. Maybe it was a stuck port
I will message you the phone number. Check Community inbox