New activation

[Ntham]

I tried activating a new sim card and when picking a number, I picked one that was apparently already in use. So now I cannot login to that account or anything. I need someone to reset that sim card with a new number. 

[slusagm · Accepted solution]

a funny Telus glitch and you are not the only victim 🙂

you need PM to get you another number first.  Once you got the new number, you can then log back into your account choose change number again.  No worries, you can change as many as 4 times a month

Since you cannot open Chatbot ticket at this stage, please message PM here:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @Ntham 

you need support to fix the problem for you.  Please message them:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[will13am]

@Ntham , please use the link below to send a private message to support and they will look into the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437