New activation

[Chrism189]

Hello how do I get a new esim? The original one didn’t register and I am having problems porting my number thanks

[LitlLdy]

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@Chrism189 wrote:

Hi my eSIM wasn't registering and i had to delete it. how do i contact an agent to get another one? thanks

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@Chrism189 , this may be a dumb question & if it is I apologize but before you deleted your eSIM did you do these steps below 1st & it didn’t work? I asked due to this is how I activated mine.

Reboot your phone.

In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)

Edit! The CS_Agent may tell you to purchase another eSIM or a SIM Card. You may get one that will give you a new QR Code though. Please let us know either way. 

[hTideGnow]

HI @Chrism189 

please submit ticket with CS agent using direct message instead, message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[statusquo]

Have you tried sending a ticket through the chatbot option yet?  You can also send a direct private message with this link that I found in another post, if you like

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chrism189]

 i keep getting error code xxx when i try to submit a ticket

[Chrism189]

Hi my eSIM wasn't registering and i had to delete it. how do i contact an agent to get another one? thanks

[statusquo]

Hello @Chrism189 while I don't much about esims other than that they are less flexible than a physical sim because they cannot be transferred to another phone but you can try reading this thread posted by public all about esims.

https://productioncommunity.publicmobile.ca/t5/Announcements/eSIM-Compatibility-with-Public-Mobile/t...