New activaion

[Nikeno]

 Tried to set up new activation the money was taken fr my visa card but it did not allow me to go ahead with a new activation for my 39.00 plan and 5.00 esim but my money is gone fr my visa card total 50.60 

[Nikeno]

It did not allow me to do anyof that i dont even go a number just took my money 

[softech]

 @Nikeno 

did you use the PM app?  you don't need to pay again.  The part with Public Mobile app will allow you to pick the phone number and then  complete the activation

if you were using the browser , you need to use PM app for part 2 of the activation process

[Nikeno]

Yes and it took the payment and i got an error message try again and i am not payin again it took my money already

[softech]

@Nikeno 

did you use the Public Mobile app to activate or just used the browser?

using Public Mobile app is importing for activation

[Nikeno]

No i got nothing but it took my money 

[Dunkman]

@Nikeno 

Sorry to hear about your troubles. 

Did you download the Public mobile app to finish off the activation of eSIM and new plan?  

Did you receive an email from Public mobile with a QR code for eSIM?