My Account

[Mike1948]

I have tried Chatbot. How do I find out if my service is suspended or just non existent in my area.

[Mike1948]

I had a corrupted SIM but it was impossible to know that with the available question options. I bought a new SIM card and updated the number. Service was restored two hours later.

[pmbc]

@Mike1948  You can also check https://www.telus.com/en/on/outages for specific Telus (who owns PM) outages.

[Handy1]

@Mike1948 call *611 or login to your account . Can also check 

Outage map in your area:

https://istheservicedowncanada.com/

Map of the towers 

Cell tower locations

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=50.042129&lng=-100.058670&zoom=10&type=Roa...

but if you need to talk to support you can use this direct link to them 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Mike1948 

to check if your service is suspeded, call *611 from your phone or call 1-855-4PUBLIC from another phone and it will tell you

as to if there is service problem in your area, can your phone connect to PM network?

try reboot, try Reset all networks and try your sim in another phone to test