New acctivation

[Tamermakar]

Hi, I had transfer my line since 6 days from another company to Public mobile and I still have a problem for receive calls and messages

Is that normal to stay all those days for finish the transfer?

Thanks a lot

[Alex799]

sent ticket today

[softech]

@Alex799 Tty the sim on another phone trick if you have a 2nd phone around

if still not works or you don't have another one, open ticket with PM

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Alex799]

TRIED THAT STILL GOES DIRECT TO VM

[dust2dust]

@Alex799- Did you try to transfer your old number in? Did you leave your old sim in to confirm the transfer? Does your old service still work?

[softech]

@Alex799 for voice receiving problem, try to change your preferred network to 3G Only or WCDMA Only

  If you have  another phone around, try to put your PM SIM there.  That can confirm it is not a device problem as well as trigger a sim re-provision and it could resolve your issue

[Alex799]

IM HAVE SAME ISSUE TEXT IN & OUT WORKS BUT WONT RECEIVE CALLS GOES DIRECTLY TO VOICE MAIL NO RING ON THE PHONE ?? WHAT TO DO ??

[computergeek541]

@Tamermakar 

Is the number coming from a VOIP or landland company? Those transfers take longer. If the number is coming from a cellular carrier,  porting has failed.  Most likely the account information provide was incorrect.  You can try again by going to https://publicmobile.ca/chatbot

and then typing "port request".