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[BellaKade]

I signed up with Public Mobile and ported my number last night but I still don’t have service. 

[BellaKade]

It works! Removing SIM card must have solved the problem. Thank you!

[Dunkman · Accepted solution]

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@BellaKade wrote:

I did the eSIM, I replied yes to port my number and I have no service at all. 

should I have removed the old SIM card? Just realized I haven’t done that. 

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@BellaKade 

Yes, try removing your old SIM card.  The reboot your phone.  

Check your phone settings to see whether you see the PM eSIM card installed.  

[BellaKade]

Tried restarting and still nothing. 

[BellaKade]

I did the eSIM, I replied yes to port my number and I have no service at all. 

should I have removed the old SIM card? Just realized I haven’t done that. 

[Dunkman]

@BellaKade 

Did you activate physical SIM card versus eSIM?  Did you respond yes to your original carrier port request text?  

Any service at all?  Able to use data?  incoming versus outgoing calls and texts?  

[computergeek541]

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@BellaKade wrote:

I signed up with Public Mobile and ported my number last night but I still don’t have service. 

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No services at all? Try restarting your device. If that doesn't work, please open a ticket using the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html