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New SIM Activated at WOW Store - Not working :(

sumted
Great Neighbour / Super Voisin

Hi I just signed up for a new conenction. It looks like the SIM card is not activated. I tried using the SIM card on multiple phones and still 

an issue. When i checked the IMEI checker, the message was that my phone is supported. The phone i am using is 

Doogee S55

Iphone 4s

Iphone 7

 

All phones are unlocked. Please help as i need to hand over this phone to my kids. 

2 REPLIES 2

hxj140
Great Citizen / Super Citoyen

With the sim inside the phone, do you see your telephone # under settings?

 

The quickest way to resolve the issue may be to visit the same Wow kiosk and ask for assistance or a new sim card.

mimmo
Retired Oracle / Oracle Retraité

you could try going back to wow and they might have access to an activation call center, but not sure if it is time sensitive.  the only thing  you can really do is to message teh mods with any details you have. sim number etc... they are 24-48 hour reply time.

 

How can you get help with your account, activation, or service?

In your message please include:

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

  • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

  • Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
  • Messages are replied to during business hours and in the order they are received
  • Typical response time is between 1-3 hours, but can be up to 48 hours.
  • There is no need to send multiple messages.

Some good posts/reads:

  • Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

 

 

 

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