04-15-2024 05:41 PM
Just got a text I was losing my rewards. News to me! What does that mean? Do I lose my $4 a month loyalty and $1 a month refer a friend? I am getting frustrated with Public Mobile. Thinking of leaving for a more transparent company. Thanks everyone!
Solved! Go to Solution.
2 weeks ago
It is frustrating for sure . My understanding (i am being converted soon) is you get 5% in points monthly , $10 loyalty each anniversary, and $1 per month per referral. It the end all telecoms are trying to squeeze as much money as they can from you so always shop around . For my situation there is currently no equal or cheaper plans out there so I stay for now
2 weeks ago
Agree with you ........we as a family is looking around. So 3 members will eventually be lost to public mobile.
Further I cannot use the phone out of North America.
2 weeks ago
I do agree.....with the rewards I was paying around $9. And now it has jumped to $16. And I am not happy.
I used to sing the praises of Public mobile .......but no longer. They have shortchanged the loyal clients. Because the points are not equivalent to cash discounts that were received earlier.
2 weeks ago
The less rewards you are talking about is less than half we were used to.
I used to be at $ 9 approx. a month and now I am paying $16. The rewards compensation do not compute to the redemption of through the point system at the end of the day.
You have forced us to move to the point system. At least the compensation equivalent should have be the same for the people who have been with the company for so many years. We should be grandfathered in this situation. I think this new point system is hoodwinking the customers.
2 weeks ago
hi @Fredthedog1
yes, you might be earning less rewards, but at the end, PM could still be the better place
Some member here just don't like the change so much and decided to leave even they need to pay more, not a rational move.
2 weeks ago
Yes I was getting $8 as well automatically each month . Now I figure it will be maybe $5 that I manually need to redeem in $15 increments . Not great for sure . However , for $35 less discounts I get 50 GB Canada US data as well as calling. I haven’t seen anywhere I can beat that so I will stay for now .
2 weeks ago
....And my loyalty is gone, too.
The whole family has been using Public Mobile because of the rewards.
It is time to move away. I was receiving $8/month.
It it time to shop around.
3 weeks ago
I agree it sucks but right now it’s still the best deal I can get so I’ll sick around for now .
3 weeks ago
At the end of the day none of these companies are earn your loyalty. Just go wherever the best deal is .
3 weeks ago
At the end of the day you owe nothing to public mobile . If you find a better deal elsewhere it’s best to go there .
4 weeks ago
It has been about 2 weeks since my complaint was accepted by CCTS. Still waiting.....
4 weeks ago
Yup... time to move on ladies and gents, corporate greed has reared it's ugly face again.
a month ago
Ya unfortunately.
Right now I get 30GB for $29. I use no where near that amount. I'd be really comfortable on a 10GB plan. There's a lack of plans between 4GB-20GB.
a month ago
I have the exact same issue with savings, but the pricing is still cheaper than any companies I can find.
a month ago
I am doing the same thing, I’ll be going to the Freedom Mobile website to activate with them. I am not even going to port my number. That’s how done I am with Public Mobile/Telus. They should have grandfathered the rewards program for existing long time customers. I’ve been a customer for 6 years.
a month ago
8 years and all I got was 250 GB of already expired data and 5 points. 🖕 PM
05-02-2024 03:56 PM
Right!?
Currently getting $5 off for loyalty + $2 for Auto Pay. $7x12 $84 off.
Under New Rewards I get... (29*.05) 1.45 * 12months = 17.4 + 10 (per year) 27.4 pts = Not even $30.
Time to shop.
05-02-2024 09:01 AM
The exact thing happened to me too. I had $6 in credits now gone. I'm also frustrated because up until yesterday if I had switched over to the new program on my own, I would have gotten a one-time credit of 5 points. Now I'm left with nothing after over 5 years of being a loyal customer. I also kept checking how much my bill would be after the switch but there was never any way to see that information. Ridiculous. I think I'll be leaving too, the only thing is I don't know where else I can get a plan for less than $20. 😞
05-01-2024 08:42 PM
You will get 5% back in points every $1 you spend on your plan excluding tax. Refer a friend will stay as well as community rewards. You will get 10 points annually as a thank you and 5 ond time points when you login to the dashboard. It can be used to redeem a $15 bill credit or any add-on.
05-01-2024 03:50 PM
Done
05-01-2024 11:56 AM
WE are making progress. Pblic tried to have my complaint thrown out with CCTS.. They couldn't do it. See below. Don't forget to complain to CCTS.
CCTS# COMP-01313174 - Gail - Objection Rejected CCTS:000001440001392
|
Dear Gail and Public Mobile,
On April 18, 2024, Public Mobile objected to Gail Dempsey complaint because Public Mobile believes that we did not have the authority to accept the complaint under our Procedural Code. After reviewing the complaint and objection,
The Objection
Public Mobile has objected to the customer's complaint further to section 4.3 of the CCTS Procedural Code on the basis that the customer's complaint relates to an upcoming change to their existing rewards program. Public Mobile's objection states that the upcoming change was announced to their customers with a notice sent 30 days before the upcoming change. To demonstrate their position, Public Mobile provided the CCTS with screen captures of the notice sent to their customers.
Our Assessment
We examined the customer's complaint and Public Mobile's objection to the complaint.
Section 4.3 of the CCTS Procedural Code states that The Commissioner may not direct or require a Participating Service Provider to change any of their policies or practices. Additionally, pricing of products or services fall outside the Commissioner’s scope. As your complaint pertains to a change to their contract, the CCTS confirms that your complaint falls within the scope of the CCTS.
The CCTS cannot accept objections that are based on the merits of the complaint, and such objections will be rejected. A “merit-based objection” is an objection in which the PSP asserts that the complaint should not be accepted by the CCTS because the PSP is allowed to do the action that the customer complained about.
Additionally, The CCTS does not consider the following matters as “pricing of products and service”: billing disputes, contract disputes or changes, price changes, additional charges, and removal of promotional discounts. For this reason, we are rejecting the objection as your complaint meets the requirement set out by the procedural code.
Sincerely,
CCTS Assessment Team
04-17-2024 06:56 PM - edited 04-17-2024 06:57 PM
I'm not impressed with this new points system. That means my phone bill now goes up 5 dollars a month. I'm now switching to Freedom mobile as I write this and just waiting for Public Mobile to port my number. Public mobile just lost a 5+ year customer.
04-15-2024 08:01 PM
Please complain at CCTS it only takes 5 minutes. We were promised that we could stay on the old plan. I believe this is false advertising. At least Public will have to answer to someone.
04-15-2024 07:29 PM
As if 99.99% of users will end up using much if any of the loyalty data bonus anyway before it ends, what a joke of a "loyalty reward".
04-15-2024 06:21 PM - edited 04-15-2024 06:22 PM
You will lose your $4 but you keep your referral points 1 points each.
You have to pay your full plan price up front each month with tax. When you save up 15 points then you can redeem $15 towards lowering your bill.
04-15-2024 06:19 PM
If you change to a lower plan, you will lose the loyalty data right away. So you're stuck between a rock.
04-15-2024 05:59 PM
Same as me. Never use my data now as it is.
When I got the bonus data I was not told it was for loss of my rewards. Just a "thank-you for your continued loyalty".
04-15-2024 05:55 PM
I feel the same way. I’m most upset about the loss of my $5 per month loyalty discount. A gift of 30 GB of data that I’ll never use and that expires on a few months in no way makes up for this. I suppose I could shift down to the bare minimum data plan for the next 5 months so that I can actually use the loyalty data.
04-15-2024 05:42 PM
Same