12-10-2023 09:20 AM
Hi, Trying to Xfer in from Koodoo and it keeps failing - Can a agent assit me with this im not getting any notification?
12-10-2023 09:51 AM
@JennaNickerson Check your community inbox in a couple of minutes, I will private message you a phone number to call for porting assitance
12-10-2023 09:46 AM - edited 12-10-2023 09:46 AM
My Koodoo is not prepaid its a reoccuring bill - I just own my phone
Not receiving the text message - Sim is still in the phone
12-10-2023 09:32 AM
@JennaNickerson use this direct link to support
you can send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-10-2023 09:22 AM - edited 12-10-2023 09:27 AM
@JennaNickerson Is your Koodo account prepaid or postpaid? If it is prepaid you will need to get a temporary number and then contact customer service to make the transfer. Contact customer service at this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
An agent will reply to your community inbox top right of this page, either an envelope icon will have a red marker or you will need to tap your avatar to access Messages.
If your Koodo account is postpaid, what happens when you try to transfer. Are you using the PM app? Are you leaving your Koodo sim in the phone to get the port authorization text t which you reply YES? If so, the Koodo sim will stop working and then you can insert your PM sim and restart the phone. Edited to add, you have to reply to the Koodo authorization text within 90 minutes, and it could be a while before that sim stops working.