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New Cell Phone

normbirch
Great Neighbour / Super Voisin

Just set up my public mobile account and using a Motorola phone, can`t call out

5 REPLIES 5

JL9
Mayor / Maire

May be a porting issue? If you did port was it a postpaid or prepaid account? 

hTideGnow
Mayor / Maire

Hi @normbirch Do you have another phone to test the SIM card?  Maybe SIM wasn't setup in the system properly.  Test it on another phone first. 

BKNS27
Mayor / Maire

@normbirch 

Did you pick a new number or port your old number over to PM?

Try rebooting your phone and see if that works.

esjliv
Mayor / Maire

@normbirch 

Do one or more of the below that may help

  • restart your phone
  • toggle into and out of airplane mode
  • perform a Reset of the device's Network Settings

dust2dust
Mayor / Maire

Which specific model is the phone? Can you text both directions? Use data for the internet (not wifi)?

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