New Activation Referral Not Appearing In My Account

[Hroman]

Who would I contact via email at Public Mobile regarding not receiving my $10 referral reward Upon my son's new account activation.  He correctly entered my referral code when he activated his new account last Friday.  I checked my account just now and if its there I don't see any mention of it.  BTW, I am not using the PM phone app for my account, but rather my browser/desktop application. 

[hTideGnow]

hi @Hroman 

if your son entered your code, he get the $10 credit (just on the newly activated, not the one who referred ) 

you will get rewards point.  You will see one extra reward point on your My Rewards portal after renewal. And you will keep getting 1 point every month as long as your son stays

[hairbag1]

@Hroman 

be aware that it could take up to 72hrs for the $10 credit to show up in his acct. Log in to the account occasionally to check.

[slusagm]

if you refer your son, your son get the $10 within 72 hours as a credit, but you don't get the $10.  For you , you can a 1 Reward point every cycle, so it is better than one one time $10 

so, if you son still not receive the $10 as a credit after waiting 72 hours, ask PM to help.   Simply open ticket with PM using Expert Messaging (using  your son's account, not yours).  Click the Orange Chatbot icon on the lower right to start, or use this link  https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
 (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )