08-17-2021 07:22 PM - edited 01-06-2022 03:10 AM
I ordered a phone on PublicMobile.ca on August 4th but never received it. They didn't even give me a package track id.
I sent an email to webstore@publicmobile.ca to complain about it but nobody answered my email yet.
How can I get in touch with a real person from the company?
Solved! Go to Solution.
08-19-2021 08:06 PM
Reply back to that messages and say you never received it. how you provide IMEI...
08-19-2021 08:00 PM
Public Mobile customer service team is not helpful. They want me to provide them with IMEI to validate my order even though they've never sent the phone to me in the first place.
08-17-2021 08:36 PM
You could also try to enter your Order Number here: https://www.canadapost-postescanada.ca/track-reperage/en#/home
If a tracking number exists, you should be prompted to enter your postal code next.
08-17-2021 08:28 PM
hopefully this helps you when you open the ticket with the Chatbot
1. Type CPO phone
2. Click Track my order
3. Click I still haven't received my phone yet
4. Click Click here to submit a ticket
you will then direct to another page to open ticket.
There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,
After ticket successfully opened, keep checking your Community inbox (envelope icon on top right) CS Agent will communicate with you there
08-17-2021 07:26 PM
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket
Good Luck
08-17-2021 07:24 PM - edited 08-17-2021 07:25 PM
@inetbox wrote:I ordered a phone on PublicMobile.ca on August 4th but never received it. They didn't even give me a package track id.
I sent an email to webstore@publicmobile.ca to complain about it but nobody answered my email yet.
How can I get in touch with a real person from the company?
Hello @inetbox
All customer service is online. You can contact CSA by two methods. I would suggest #2 below unless you have an active account/Public Mobile phone number already.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,
or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Private Message to Public Mobile Customer Support Agents (CSA)