12-11-2025 08:03 PM - last edited on 12-13-2025 09:10 PM by computergeek541
I haven't received my SIM yet
12-11-2025 08:13 PM
@Cristian1328
When did you order the SIM card? It can take up to 10 business days to arrive. If more than 10 business days, contact CSA as per 1st post. Otherwise, you should wait.
Usually will arrive via Canada post. Non trackable.
12-11-2025 08:05 PM
Hi
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
