Network

[Ma_Mo]

Trying to make calls and get answer “my phone is not activated in network.please help!!’

[hTideGnow]

HI @Ma_Mo 

are you new subscriber ? or you are existing customer for sometime?

only voice not working? how about data? do you see the phone connected to PM network?

tried reboot the phone? tried Reset All Networks on the phone?

can you test your sim card in another phone?

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Ma_Mo  Did you use the app to activate not website ? You need the app . Did you choose eSIM or physical sim ? Also if you just tried now could be that the site  is down for maintenance until early morning 

[hairbag1]

@Ma_Mo 

did you recently activate your new PM acct ? If so, did you attempt to port your old number over to PM ?