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Network outage on eastern Ontario?

Good Citizen / Bon Citoyen

All of us in the household have no network available.  I've confirmed we're paid up.  Does anyone here have any insights?  We're in Renfrew County. 



@Oval all good 🙂

Good Citizen / Bon Citoyen

I submitted a ticket, but we're back up now.  Thanks all.

Good Citizen / Bon Citoyen

We all rebooted. I doubt all three of our sim cards need reseating.  I'll probably raise a ticket. 


@Oval try reboot phone and reseat sim card 


also try to change preferred network to 3G only and see if it connects


of course, you can open ticket with PM support and have them check and outage report 


1. Please open ticket via Chatbot (need access to My Account): At

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there





Good Citizen / Bon Citoyen

Good idea to reach out to Telus folk.  Though I'd normally text them, heh.

We're near Pembroke/Petawawa.

Mayor / Maire



no official announcement from Telus 


where Ontario you are at?  any of your Telus/Koodo/bell friends have problem?