01-31-2023 05:33 PM - last edited on 02-01-2023 01:08 AM by computergeek541
All of us in the household have no network available. I've confirmed we're paid up. Does anyone here have any insights? We're in Renfrew County.
01-31-2023 06:23 PM
01-31-2023 06:22 PM
I submitted a ticket, but we're back up now. Thanks all.
01-31-2023 05:50 PM
We all rebooted. I doubt all three of our sim cards need reseating. I'll probably raise a ticket.
01-31-2023 05:42 PM
@Oval try reboot phone and reseat sim card
also try to change preferred network to 3G only and see if it connects
of course, you can open ticket with PM support and have them check and outage report
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
01-31-2023 05:38 PM
Good idea to reach out to Telus folk. Though I'd normally text them, heh.
We're near Pembroke/Petawawa.
01-31-2023 05:35 PM
no official announcement from Telus
where Ontario you are at? any of your Telus/Koodo/bell friends have problem?