01-15-2023 11:22 AM - last edited on 01-18-2023 09:52 AM by Dunkman
01-15-2023 11:25 AM
hi @jpal1999 what thr issue is about? share your problem and we can try to help
and to open ticket with CS Agent
at : https://publicmobile.ca/chatbot.
First type Contact Agent
Select Others
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-15-2023 11:24 AM
@jpal1999 @Contacting support
Getting help from agent
Or get help right here in the community
01-15-2023 11:23 AM
To Contact CSA-agent; there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+)Here