01-15-2023 12:03 AM
I had a text for the 40$ 15gb 4g promo text n December for both my wife and myself. It asked to respond YES to switch. It never switched for our phones to the plan. I'm still on the 3g 1gb plan. I have auto-pay setup for both accounts,so the funds are available. How do I get switched over?
Solved! Go to Solution.
01-15-2023 10:28 AM - edited 01-15-2023 10:29 AM
01-15-2023 08:26 AM
No problem, @efleming001
We shouldn't have to presume (as customers) that a fresh login to PM's self-serve site won't yield refreshed information.
The site leaves much to be desired as far too many customers believe what is being displayed is accurate and timely information - but it is not always.
It's their problem to fix and should not be ours to deal with.
01-15-2023 08:22 AM
Ugh, should have known better. Thanks, I was seeing cached information
01-15-2023 08:18 AM - edited 01-15-2023 08:18 AM
Is the amount the same as from the prior renewal, or is it different?
Did you try logging in after opening an incognito tab to ensure you're getting a refreshed version of the self-serve page?
Then, you can see the tab "Plan and Add-ons" to view which plan you're on.
01-15-2023 08:15 AM
I see an auto-pay charge in my bank for 39.55 for my plan and 31.64 for my wife's plan
01-15-2023 02:42 AM
Another piece of evidence is, how much did you pay for your renewals since you said yes?
01-15-2023 12:14 AM - edited 01-15-2023 12:16 AM
It's possible you may be viewing outdated version of the self-serve site. It has terrible caching issues.
Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:
If after logging in this way the plan is confirmed to be the incorrect one, tap "plan and add-ons" and schedule a plan change for the next renewal date for the desired plan from the list.