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Need to set up "My Account"

Lauren_Ollsin
Great Neighbour / Super Voisin

Need assistance in setting up "My Account"  for autopay.   Created community account.  

What next steps are needed?

4 REPLIES 4

hTideGnow
Mayor / Maire

Hi @Lauren_Ollsin do you have a My Account setup yet?  you need to setup auto payment there.

 

if not, please open ticket with PM CS agent , they will help with My Account setup

 

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

 

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

dabr
Mayor / Maire

@Lauren_Ollsin   The self serve account is created at the same time as you activate a new number unless you activated previously with a retailer like Walmart or London Drugs in which case you would now need customer to create My Account for you.  Submit a ticket via this link if you never created your own self serve account:  https://urlshortner.tiia.ai/XZxMjt

 

edit:  actually are you activating a new number with PM?  Then as long as you have your PM SIM and a CC or Debit Visa, you can activate your account here:  https://activate.publicmobile.ca/

softech
Oracle
Oracle

@Lauren_Ollsin you need to login to My Account, then go to payment page, manage payment method to enable Pre-authorized payments there

 

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summaryhttps://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

Handy1
Mayor / Maire

@Lauren_Ollsin  

Legend  features

Change plan / update cc /auto pay

Handy1_0-1674422237273.png

 

Account #/ change # port

 

sign in to self serve and make sure auto pay on or update cc 

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