Need to know what my data password is

[t_p]

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@esjliv wrote:

 @t_p @HALIMACS @Anonymous 

How many methods can be described to contact CSA - 😂🤣 it's all the same!

Why bother adding it AGAIN, AGAIN and AGAIN ? 🤣

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hey @esjliv 

Some pee[ps still come in here complaining not knowing how to get help!!

🤔

[HALIMACS]

C'mon @esjliv 

Each of us had content prior to the referral which was varied in an attempt to be helpful. 

If you read the totality of the responses, you'll see the OP's initial inquiry was so vaguely indicated that it left much to be assumed, presumed, and guessed at.

[esjliv]

@HALIMACS  - hey, i've been guilty of doing it too.

But this one was just like BAM, BAM, BAM, BAM !

[HALIMACS]

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@esjliv wrote:

 @t_p @HALIMACS @Anonymous 

How many methods can be described to contact CSA - 😂🤣 it's all the same!

Why bother adding it AGAIN, AGAIN and AGAIN ? 🤣

---

@esjliv 

The crux of my response was pertaining to a follow-up to their inquiries of last week, wherein it appeared they wondered whether the in-store activation provided them with the 2GB Bonus.

If they DID contact the CSA's last week, there really is no need to do so again presuming they were given a definitive answer.

If they DIDN'T contact the CSA's to confirm at the time, perhaps reminding them a few ways of how to do so might ensure they do so this time around...  😉

[esjliv]

 @t_p @HALIMACS @Anonymous 

How many methods can be described to contact CSA - 😂🤣 it's all the same!

Why bother adding it AGAIN, AGAIN and AGAIN ? 🤣

[Anonymous]

@5050 

you can try Forgot your password visit Here link, and enter your email address,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account number, 
• account 4 digit pin,>>say forgetting the reset for you
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[HALIMACS]

@5050 

It looks like when you approached the Community last week, you had an inquiry about the 2GB bonus data.

It appears you were looking to receive that promotion AFTER the fact due to a Wal-Mart activation which left you wondering whether you had gotten the promotional data.

Depending on whether you had contacted the Customer Support Agents then to inquire, you may wish to now reach out to them if it's not clear whether the bonus data has, or will, be applied.

EDIT   - as indicated previously re contacting customer support:

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select contact Customer Support Agent, then select other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[t_p]

@5050 

There is no such thing as "Data password".

There is Self-serve Account password, 4-digit account PIN .

If you need to reset one of those because you've forgotten all your credentials, you'll need to contact Customer Support:

Spoiler

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

[softech]

@5050   "my data password"?    do you mean My Account Password?

https://selfserve.publicmobile.ca/

If so, did yo try Forgot Password link? just need to enter the correct email and answer the security question.

If you are unable to get through Forgot password, you will have to open a ticket with PM to get that sorted out:

Spoiler

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

Or if there is other issue you have?  Give us more details and we will try to help