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Need to know if i can get back into a deactivated account

Stuiiful
Great Neighbour / Super Voisin

I had an account from a couple years ago that I had to leave because of billing issues that couldn't be fixed, when signing on with chrome it still has my old log in credentials and i wondered if i can log in, pay the regular bill for the plan i had (this would have been a few years ago) and then continue on. Any help is appreciated, thanks. I have another account with public with the current plans anyway so not a big deal if i i cant use my old account

2 REPLIES 2

Triguy
Mayor / Maire

After 90 days your account becomes deactivated.  You would need to purchase a new sim and setup a new account with a different email address.

GinYVR
Mayor / Maire

@StuiifulIf the account had been inactive for 90 days, the account is closed. You will need a new email to open a new account.

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