Need to consent for port

[Jamil18]

I lost my sim card and unable to respond to the consent

Please help

[softech]

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@Jamil18 wrote:

I lost my sim card and unable to respond to the consent

Please help

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@Jamil18   Porting out?  if you are porting out, you need an active sim card to receive the text to approve the porting request.  So, you will need to buy a new sim card for that (You can buy a new sim card from Telus or Koodo store for $10)

The only exception to this rule is that if you are porting to Telus or Koodo, then, they can port with your approval, but you need to open ticket and work with PM Support on that.

To open ticket with PM support :

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Meow]

If you are porting out then you do need PM SIM in your phone.

Best will be to talk to agent so they can advise what to do without PM SIM.

If you are porting In then old SIM has to be available.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[RossN]

@Jamil18 are you porting out or in?