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Need to change my email address

laurenbbrown
Great Neighbour / Super Voisin

I need to change the email address on my account. I will only have access to the old account for a few more weeks so this has to happen soon.

2 REPLIES 2

Handy1
Mayor / Maire

@laurenbbrown  You need supports help changing email 

Getting support / submit ticket

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 

 

Or while your already here and logged in the community

 

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softech
Oracle
Oracle

@laurenbbrown   then do it now.  Only PM support can help to change the email address used for My Account

 

Please open ticket with PM support using Chatbot:

 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

 

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