Need to Cancel Account

[ZZZq]

I Accidentally installed a public mobile number on an iPad which didn’t support the plan. Now, I cannot receive text messages to get the account fully certified. I need to cancel automatic payments and cancel my account, could anyone help with that?

[hTideGnow]

HI @ZZZq 

PM support can help to stop the autopay.  Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ZZZq]

Is there any way you guys could get my pin number, this way I can call the self serve number to stop the auto pay.

[softech]

@ZZZq 

To rinstall new eSIM for FREE, first, download the app on your iPhone.   if you have trouble with logging in on the iPhone, ask PM support to help.   Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there       

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM. 

Once it confirms your phone is eSIM compatible, click Pay $  and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

Once all activated on the iPhone, you can then use the PM app on your iPad, login and do the same to rebuy a new esim for free and install it on the iPad

[ZZZq]

@softech I am using an eSIM, could I get the account transferred to an iPhone first, and cancel it there?

[ZZZq]

[softech]

@ZZZq are you activating eSim? One workaround is to install a replacement eSIM , free, on a phone, get the text to finalize the activation.  Once you passed that step using a phone, you can then install another replacement eSIM, also free, on your IPad 

[Chalupa_Batman]

Hello @ZZZq The iPad is not covered nor is the apple watch. Cell phones only.

HOWEVER, I have heard of people using a SIM card in LTE iPads. Since you're not getting the code sent to your "phone"....  you can have it changed to have it sent to your email instead. Just pick... "didn't get code" and see if the option is there. If the option is there, pick it. If the option is not there, create a ticket below. They can have the code sent to your email instead and you'll be able to use the data part on the iPad. Then you just need to go into your account after and change the EverSafe code to ALWAYS go to your email instead. Hope this helps.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437