Need help

[Trisha1985]

Can't make or get phone calls but can text 

[BKNS27]

@Trisha1985 

Can you tell us if you just ported over to PM or activate the SIM today?

Was the phone working before?

It could be the phone or the settings in the phone.

[esjliv]

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@Trisha1985 wrote:

Can't make or get phone calls but can text 

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@Trisha1985  - what more can you share...are you an existing customer, just activated (with new or ported over number).

Was everything working previously?

What about data?

Try turning your phone off. Then start it back up again.

[computergeek541]

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@Trisha1985 wrote:

Can't make or get phone calls but can text 

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Have phone calls worked before using this phone on Public Mobile?  If not, which phone model do you have?  Public Mobile requires that the device has compatibility with UMTS band 2 and 5 for voice calls.

[softech]

@Trisha1985   are you on $15 plan?  Any chance you used up all the outgoing minutes?

can you receive incoming calls?

If you are on $15 plan, Login to My Account and confirm if you still have outgoing min.