Hi everyone,
I’m hoping someone from Public Mobile or someone familiar with the process can help clarify my situation.
My phone number was disconnected only about two weeks ago. I contacted support to ask whether it could be recovered, and I was told that once a number is disconnected and enters quarantine, it cannot be manually restored and is permanently unrecoverable.
The reason I’m still asking is that I called Koodo and was told the number is still with TELUS and has not been reassigned. That made me wonder whether the number might still be somewhere within the TELUS/Public Mobile pool and whether recovery is still possible before it gets assigned to someone else.
I completely understand that there may be system limitations and security rules involved. I’m not asking for an exception if it truly cannot be done. I’m mainly trying to get a clear answer on this specific point:
If a Public Mobile number was disconnected only a couple of weeks ago and has not yet been reassigned, is there any way for Public Mobile to restore it to the original account, or is it absolutely unrecoverable the moment it enters quarantine?
If anyone can confirm how this works, I’d really appreciate it.
Thanks.
