Need help new customer

[Austindr]

@CS_Agent  I am a new user and I bought a esim card yesterday. It said it activated but I have no service. Can someone please help me

[Austindr]

it worked. Thanks

[softech]

@Austindr   if none of those work, please open ticket with PM support by direct message them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Austindr]

Sorry iPhone iswr

[Austindr]

Yes didn’t work

[softech]

@Austindr 

Are you on iPhone or Android?

So, you got passed the step about installing eSIM or the QR code process?

Try to reboot the phone once, click Reset All networks and see if it helps (Please note that will also delete your saved Wifi and Bluetooth connection and you need to add them back after)

Let us know how it goes

[Austindr]

Thanks I just did that

[Handy1 · Accepted solution]

@Austindr @Please 

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