05-05-2024 12:49 PM
05-05-2024 01:18 PM
Thank you. I’ll try that.
05-05-2024 01:16 PM
There might be an option to resend code. It will send to your email instead.
If that does not work, then send a private message to CS_Agent:
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-05-2024 01:05 PM
Will
i need to verify my phone number? Through the verification process when I login into my account, the system wants to sent a text message to me but my eSIM isn’t active so I can’t receive the 6-digit pin
05-05-2024 01:02 PM
Then you will need to contact customer service agent. Click on the chat icon on the right lower corner of website. Follow the prompts to submit a ticket for CSA help. It make take few hours and up to one day for response. The wait times are longer than usual.
05-05-2024 01:01 PM
The setup did not work. So I tried to delete the old eSIM and download a new one through the QR code. I got an error with that.
05-05-2024 12:54 PM
More details are needed.
What happened?
Did you delete the eSIM?
Or a new customer and the activation did not set up eSIM properly?