Need a new eSIM QR code

[Shawncg]

I need a new eSIM. How do I get a new one?

[Shawncg]

Thank you. I’ll try that. 

[Dunkman]

@Shawncg 

There might be an option to resend code.  It will send to your email instead. 

If that does not work, then send a private message to CS_Agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Shawncg]

Will

i need to verify my phone number? Through the verification process when I login into my account, the system wants to sent a text message to me but my eSIM isn’t active so I can’t receive the 6-digit pin

[Dunkman]

@Shawncg 

Then you will need to contact customer service agent. Click on the chat icon on the right lower corner of website.  Follow the prompts to submit a ticket for CSA help.  It make take few hours and up to one day for response.   The wait times are longer than usual. 

[Shawncg]

The setup did not work. So I tried to delete the old eSIM and download a new one through the QR code. I got an error with that. 

[Dunkman]

@Shawncg 

More details are needed.

What happened?  

Did you delete the eSIM?  

Or a new customer and the activation did not set up eSIM properly?