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Need PUK number

Vader91
Great Neighbour / Super Voisin

Need my PUK number and no clue how to access it: Need help asap

5 REPLIES 5

BKNS27
Mayor / Maire

@Vader91 

The PUK was something you set on your iPhone. You must have accidentally set the PIN.

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self solution removed

@Vader91 

then you will need to  open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket:  https://urlshortner.tiia.ai/Oyn1L6
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you 
there.

Vader91
Great Neighbour / Super Voisin

Appreciate the info. I have an iPhone, it says “ Your sim cannot be accessed. Please call your carrier to obtain your PUK number”.

softech
Oracle
Oracle

@Vader91 

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased|
 
If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support there: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket:  https://urlshortner.tiia.ai/Oyn1L6
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you 
there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or  on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier unlock code.
           (Sorry, for this particular issue, PM support would not be able to help) 

 

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