Need Moderator Help to port from Koodo to Public

[Joegibroni]

I'm currently a Koodo subscriber and I want to port to Public. Need a Moderator pls

[Dragonking187]

Definitely open a ticket. In simbot. Someone will get back to you in 24 hours 

[dust2dust · Accepted solution]

Do you mean whether you're on prepaid or postpaid? Do you get a bill? Did you have to agree to credit checks and such when you started? I wonder if you can deduce from the plan you have as to whether it's from the postpaid collection of from the prepaid collection. I don't know. I don't know what Koodo looks like.

Adding - now you might be confusing things. Your number can be moved around. But a sim is only for that provider and account.

[Joegibroni]

I started with a PM sim... which then went to Koodo... Can't I use that back on PM?

[Joegibroni]

I haven't started any steps yet... I'm still searching for step 1.

[Joegibroni]

You would think it should be easy... but it's not.  No information anywhere on Koodo site.

[dust2dust]

Can we assume then that you're with Koodo prepaid? You can do Koodo postpaid yourself.

[HALIMACS]

@Joegibroni 

Can you advise what step requires assistance?

Usually this can be done completely self serve.

Did you miss the PAT (port authorization text) from Koodo?

[BKNS27]

@Joegibroni 

You will need a PM SIM to port over from Koodo.

You can pick one up at the Telus/Koodo store and activate the SIM yourself.

[hTideGnow]

Hi @Joegibroni 

Y ou can open ticket with PM CS :

at : https://publicmobile.ca/chatbot. 

First type Contact ,
then select the only choice there:  "Contact..",
from the list of ,  choose "Other"
finally click the the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437