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NO Service

coco1957
Great Neighbour / Super Voisin

No Service   Changed subscription now web say cannot process payment at this time.   What are my options?

3 REPLIES 3

hTideGnow
Mayor / Maire

hi @coco1957 

reboot the phone once more time, try Reset All networks

if still fails, try the sim in another phone

Last, you need support to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

 

hairbag1
Mayor / Maire

@coco1957 

use your cell and dial 611 to hear current plan status. Rebooting helps sometimes too.

NDesai
Oracle
Oracle

@coco1957 Login using an incognito/private browsing window. Make sure no payment or plan change went through. Then try paying again. Please note that you can schedule a plan change to take affect dueing your next renewal. 

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