NO SERVICE AT ALL after porting (not even text)

[kwquach]

Today, August 26 @ 5:00 PM EST, I went to Walmart and got my number transferred from Fido to Public Mobile. However, as of right now (10PM EST), I do NOT have service. I cannot call, text, or use data. I did not even receive any welcome text message. Fido's sim card has been deactivated. I am now without service from either provider. When I call my old phone number, the auto message recording is " You have reached a number that is not equipped for incoming calls".  

My credit card has already been charged for the whole amount but I do not have any services. 

If this matter cannot be resolved, I must cancel my services with Public mobile and have my credit card refunded. I really need to have service for my work and personal purpose. 

Kindly help me ASAP. Thanks in advance.

[kwquach]

Contacted moderator yesterday evening. Waiting to hear back. Looks like my sim card was never activated, but Public Mobile charged me full amount.

[hxj140]

With the PM sim in your phone, are you able to see your Fido # in the phone settings, about?

[popping]

Since your Fido SIM card is no longer working, your Fido number is already at PM.  Something is wrong with your activation.

You need to send a private message to moderator to fix your problem.  Refer to my first reply for details.

[kwquach]

@popping tried on samsung and iphone. It shows "No Service", it doesn't even show public mobile. 

[NDesai]

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@kwquach wrote:

@NDesaiI am unable to register for self serve as I cannot receive text to verify my account. I already tried the SIM on two other phones. It still shows emergency call only, no service. 

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Then i suspect something wrong with activation. Wait a couple more hours, reboot the phone and see if things resolve itself. If not, you will need to get in touch with the mod team and they will look into it. 

[popping]

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@kwquach wrote:

Thanks for replying. I chose the plan $45 for 2GB, unlimited talk and text. 

That's so disappointing that the Walmart Representative did not complete the port successfully...

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What phone are you using?

Is your phone showing Public Mobile signal?

[kwquach]

@NDesaiI am unable to register for self serve as I cannot receive text to verify my account. I already tried the SIM on two other phones. It still shows emergency call only, no service. 

[NDesai]

Guys, having no service at all is never a porting issue. When there is an issue with porting, customer should still be able to get signal and use some services. But having no service/signal at all means something gone wrong with activation or issue with phone/sim. 

@kwquach Login to your self-serve account and make sure account status is active. Try the sim card in any other unlocked/compatible phone. 

[kwquach]

Thanks for replying. I chose the plan $45 for 2GB, unlimited talk and text. 

That's so disappointing that the Walmart Representative did not complete the port successfully...

[Dunkman]

@kwquach

Sorry to hear about your troubles.  It looks like that you port was not successful.  You will need to contact moderator. Unfortunately, you will unlikely get this issue resolved tonight since they stopped working at 7 PM EST.  It will likely take 1-2 days to resolve due to the nature of private messaging system in Public Mobile.  If you are lucky, the port may still be successful over night.  

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Recommendation:  do not send multiple message to moderators.  Each new message will delay their response time. 

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.  Also include your fido account number.  

[popping]

@kwquach

Which plan did you activated?

Did you activated a data only plan?

Can you browse with your browser?

You number porting may not be completed.  Send a private message to moderator to fix it for you.  It may take 48 hours as moderators are busy.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437