MyAccount profile glitch or I should be worried?

[DesiCK]

Hey everyone, 

 I decided to log into my online account and it's asking to choose a plan. Basically the screen we get when we want to sign up for new services.

Weird thing is it sends me a verification code to login before showing me this screen so My number works. My services are working fine. I have auto pay. Infact I'm using the data to write this post. 

Basically it's not logging into my profile. 

I am using the correct email since I log in every month.

 

Am I the only one having this issue?

I have sent a message to CS agent already but I thought to ask here if anyone's experienced this before?

Thanks

Update: Cs Agent was able to solve my issue, they said the email was removed by system error/glitch. 

[DesiCK]

After speaking with CS agent they informed me my email was removed from my profile. Not to sure how/what causes it. They are reviewing the file now which may take 2-3 days they mentioned. Keep you guys posted once solved. 

[Dunkman]

@DesiCK 

A few customers have posted about this issue.  CS Agent should be able to help.  Public mobile is aware of this glitch. 

[BKNS27]

@DesiCK 

It looks like your account is not syncing in. This will be something that the CS_Agent will correct so wait until they reply back to you.