My wife's account is locked out and My Dads account don't remember the email used to setup the accou

[Rams123]

Hi, 

I need to reset my wife's account that has been locked out, i try resetting the password everyday but it won't let me reset it, it keeps going into the same screen. 

Also, i forgot the email address that was used to open his account, how do i go about figuring out how to reset it. 

It is really frustrating sometimes trying to reach some support specially when we can't login to submit a ticket in the first place and there is no phone number to call in order to reset the account. We are thinking of moving all of our 4 services to a different provider. Your prices are not competitive as they used to anyways. 

Thank you

Ramy Nissan

[BKNS27]

@Rams123 

Please keep in mind that your PM accounts must be active to port out. If not then you can’t port out to another carrier.

Best to contact a CS_Agent to access your parent’s account. 
Also make a note of all emails and passwords so you won’t have accessing issues in the future.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[eddieO]

@Rams123 try reaching out to a support agent but you will need to open a ticket to do so:

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)