My usage report has no data in it
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-13-2025 11:57 PM - edited 01-13-2025 11:58 PM
I went to review my last 7 days of phone calls/texts - just look at the report
They have no data. What do I have to do to get it?
- Labels:
-
My Account
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Did that stuff. Same result. I've tried with agents. Same result. This has gone on for months.
Should be simple.
Even the "Is this a trusted device?" (so we don't bug you with more 2 factor codes to input) - that doesn't work either.
I don't have time to waste on this nonsense. It should work period.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
hi @Jarqui1
it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)
if same, then submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Same crap. Says I can have 90 days history. Only will show to Jan 1. Click download. Doesn't work.
You're not ready for Prime Time. Big time waster.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2025 05:40 AM
Yes, that is the only link offered to me.
Later, when I checked, the data suddenly appeared without me doing anything differently.
But the download wouldn't work.
An hour or two later, that decided to work - again, without me doing anything differently that I have in recent years.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2025 02:38 AM
Have you used the filter to show data only?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2025 02:21 AM
Did you use this link?
https://myaccount.publicmobile.ca/en/account/overview/usage-details
