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My usage report has no data in it

Jarqui1
Good Citizen / Bon Citoyen

I went to review my last 7 days of phone calls/texts - just look at the report

They have no data. What do I have to do to get it?

5 REPLIES 5

hi @Jarqui1 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

Jarqui1
Good Citizen / Bon Citoyen

Same crap. Says I can have 90 days history. Only will show to Jan 1. Click download. Doesn't work.

You're not ready for Prime Time. Big time waster.

Jarqui1
Good Citizen / Bon Citoyen

Yes, that is the only link offered to me.

Later, when I checked, the data suddenly appeared without me doing anything differently.

But the download wouldn't work.

An hour or two later, that decided to work - again, without me doing anything differently that I have in recent years.

tonisage
Great Citizen / Super Citoyen

Have you used the filter to show data only?

sp10
Great Neighbour / Super Voisin
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