My text messages are not working

[jenni-aY8621440]

Is there a customer service number or tech support number. I just set up and activated and cannot receive or send text messages

[dabr]

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@jenni-aY8621440 wrote:

Is there a customer service number or tech support number. I just set up and activated and cannot receive or send text messages

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@jenni-aY8621440     You said you just set up and activated a new account.   Are you porting in your number from another carrier?   If  you are then you also needed to authorize the port request that would have been sent from your previous provider by replying YES.  I believe you get 90 mins to respond from receiving the transfer request.   Also your other account needs to be active until the porting is complete.

You can ask your previous carrier to send another transfer text.  Keep your old SIM in your phone until you've responded YES after which you can insert your PM SIM and reboot your phone and see if you can get service.

If none of the suggestions so far are helping then check your Community inbox (top right) for the Telus porting number.

[Anonymous]

@jenni-aY8621440 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

Spoiler

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

for iphone  go to Settings > Messages > To turn iMessage on or off, 

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging, 

you have to do this to is going through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your Data is on.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and you can test your SIM card in another device to you can know the issue from your SIM card network or your device.

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[darlicious]

@jenni-aY8621440 

Do you have an iPhone?

[Triguy]

Did you recently port you phone number over to PM ?

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[hairbag1]

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@jenni-aY8621440 wrote:

Is there a customer service number or tech support number. I just set up and activated and cannot receive or send text messages

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Are your other phone features working properly ..(talk and text) ? Did you recently port your number in to Public Mobile ?

[softech]

@jenni-aY8621440   PM support is all online

you can open a ticket with PM but in the mean time, maybe we can try to help

First,  How long you have activated the line?  was number porting involved?

can you make outgoing calls?

can you receive incoming calls?

is data work?

Text does not work at all for BOTH incoming and outgoing?  did you try to send text to your friend and ask your friend to send one to you?

Please note if it is banking text, it might take couple days if porting was involved.  this is normal for security reason