My subscription will not work.

[Copey]

I have paid for new subscription because I didn’t know how to pay for my old one. Money has been taken out of my account but I haven’t been able to call or text or use data.. And the app is telling me I need to resubscribe but I got no money left. And no phone number to receive verification codes efficiently. Please help!

[hTideGnow]

hi @Copey 

reboot the phone once and try the service again

if it still does not work, please use the Incognito/private/secret mode on your browser to login My Account to double check.  Check if it really shows account suspended.  if it is, check  Payment History page and see if it shows PM took the money already.  Post us a screenshot with what you see (remove your personal info first)

[slusagm]

use another phone to all 1855-4PUBLIC, enter your number to see if account is suspended or not

if it is suspended, the the money didn't really taken out, or it is stuck as a credit.

Login My Account using Incognito mode, check any money as Available funds.  If it is suspend, you should see a button Pay and Resume services now to click to pay.  If you don't see such a button , then use this link to load funds to pay:

https://myaccount.publicmobile.ca/en/account/payment/funds/card