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Can someone help I paid for my subscription but it says that I have to renew it? I have been trying to get support but it’s just the same advice that I need to double check whether it was paid for, On my account on the web and the app it says that it...

I have paid for new subscription because I didn’t know how to pay for my old one. Money has been taken out of my account but I haven’t been able to call or text or use data.. And the app is telling me I need to resubscribe but I got no money left. An...